FAQs

Why am I not receiving the email to reset my password?
Here are some reasons why you might not be receiving the Reset Password email:  The emails are being sent to your Junk/Spam folder. If this happens, pl...
Tue, 27 Feb, 2024 at 5:32 PM
Why am I not receiving the verification code on my mobile phone?
If you are not receiving verification codes on your mobile phone, please check the following:  Is the mobile number linked to your Cashrewards account ...
Tue, 27 Feb, 2024 at 5:32 PM
Why can’t I login?
If you are having trouble logging in to your Cashrewards account, please check the following:  Are you currently outside Australia? Please note that Ca...
Tue, 27 Feb, 2024 at 5:32 PM
Why did my transaction not track into my Cashrewards account?
Here are some of the reasons why your cashback might not have tracked:  Your transaction was made less than 7 days ago - It can take up to 7 days for t...
Tue, 27 Feb, 2024 at 6:02 PM

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