Manage My Account
- I’ve forgotten my password, what do I do?
- I want to change my email address/password/details.
- What is Two-Factor Authentication?
- How to set up Two-Factor Authentication?
- How do I know my details are secure?
- Can I have multiple Cashrewards accounts?
- How do I unsubscribe from Marketing emails?
- How do I close my account?
My Rewards
- Why is 'My Rewards Balance' at $0?
- When will my rewards be available?
- Why does the confirmation period vary from store to store?
- What is the difference between 'Available Rewards' and 'My Rewards Balance'?
- My Cashback did not track
- Why can’t I submit a Cashback Claim for a missing transaction for 7 days?
- Why does My Rewards Balance' fluctuate?
- Why is my transaction or Cashback amount different than I expected?
- Why was my Cashback declined?
- What do the symbols mean next to my transactions?
- Why is my Cashback for Woolworths Gift Cards not listed in my “Available Rewards”?
- I purchased using one currency, why is my transaction displaying in another?
- How is the exchange rate calculated?
- What does 'Bank Payment Reversal' mean?
- How do I enter or change my payment details?
- PayPal button is not working to link my PayPal account
Getting Paid
- Choosing Your Cashrewards payment method
- How do I get paid?
- My bank account details have not been accepted.
- After my payment request, how long does it take to receive my rewards?
- Why haven't I received my Cashrewards payment?
- I withdrew my rewards to a closed bank account.
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