Troubleshooting

How do I get in touch with you?
Our Member Services team are more than happy to help you out with any of these FAQs, or with anything else you may need assistance with. Feel free to contac...
Tue, 17 Aug, 2021 at 10:11 PM
My favourite store isn’t on Cashrewards, what can I do?
We’re always looking for new ways to improve Cashrewards. If there are any specific stores you would love for us to have on board please let us know&n...
Tue, 17 Aug, 2021 at 10:11 PM
A store page isn't loading
If you have located a store page on the Cashrewards website but the 'Shop Now' button is not working, please contact our Member Services ...
Tue, 17 Aug, 2021 at 10:11 PM
Is my browser set up correctly to shop with Cashrewards?
Cashrewards utilises information collected via cookies to track your purchases. To ensure that you receive your rewards, please make sure that your cooki...
Tue, 17 Aug, 2021 at 10:11 PM
Why was my cashback declined?
There are a few reasons why your Cashback may be declined:  • If you do not adhere to our Cashback guidelines and your transaction is attr...
Tue, 17 Aug, 2021 at 10:11 PM
A ‘Shop Now’ link isn’t working
Bugger! We’d love to get that sorted as soon as possible so that you can get back to shopping. Please clear your cache and try the link again. If this doesn...
Tue, 17 Aug, 2021 at 10:11 PM
I haven’t received the item that I bought through Cashrewards
We’re sorry to hear that. Cashrewards is unable to provide customer support for purchase enquiries or any other store-specific issues. We recommend that y...
Tue, 17 Aug, 2021 at 10:11 PM
Why is my Cashrewards coupon code not working?
If a coupon code is not working it may have expired before it was supposed to. We endeavour to publish the correct information regarding coupon codes but ...
Tue, 17 Aug, 2021 at 10:11 PM
What happens if I return my item?
If you return part of or the entire order, it is likely that your transaction will either display as declined in your Cashrewards account or will not trac...
Tue, 17 Aug, 2021 at 10:11 PM
Why has a store disappeared?
From time to time our store partners change. Whilst this can be frustrating, we apologise for any inconvenience or disappointment that it may cause.&nbs...
Tue, 17 Aug, 2021 at 10:12 PM

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