Troubleshooting

How do I get in touch with you?
You can reach our friendly Member Services Team here.  Alternatively, you can send an email to support@cashrewards.com.  Our team can best assist you if ...
Tue, 3 May, 2022 at 3:30 PM
My favourite store isn’t on Cashrewards, what can I do?
If there are any specific stores you would love for us to have on board, please send your suggestions here as we want to improve Cashrewards for you. Our Me...
Fri, 4 Mar, 2022 at 12:17 PM
A Shop Now link isn’t working
Oh no!  This is an error that can occur from time to time and will usually be an easy thing to fix.   Please contact us and we'll have that sorted as s...
Fri, 4 Mar, 2022 at 12:18 PM
Why is Cashrewards not available in my region?
Cashrewards is only available for people located in Australia. If you are outside the country you will not be able to access Cashrewards.
Tue, 3 May, 2022 at 3:32 PM
How can I ensure my purchases are tracked with Cashrewards?
To ensure your purchases are tracked with Cashrewards: Always click through to the store's website from Cashrewards website or app, or activate the...
Tue, 3 May, 2022 at 3:34 PM
Is my browser set up correctly to shop with Cashrewards?
It is important to have cookies enabled and ensure any settings that prevent cross-site tracking are disabled so that you can earn cashback.  Cashrewards u...
Tue, 3 May, 2022 at 3:35 PM
Why was my cashback declined?
Below are the most common causes for declined cashback. • Transactions being fully or partially returned or refunded • Transactions not being attributed...
Fri, 4 Mar, 2022 at 12:25 PM
What does it mean if my transaction is not attributed to Cashrewards?
From time to time, a transaction may not be attributed to Cashrewards which means that another marketing channel has received the commission on your purchas...
Fri, 4 Mar, 2022 at 12:26 PM
I haven’t received the item that I bought through Cashrewards
We're sorry to hear that. Cashrewards is unable to provide customer support for purchase enquiries including delivery and store-specific issues. We rec...
Fri, 4 Mar, 2022 at 12:29 PM
Why is my Cashrewards coupon code not working?
Coupon codes may not work in instances where the terms and conditions of the coupon code are not met, or when certain items for purchase are excluded from t...
Fri, 4 Mar, 2022 at 12:27 PM

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