Troubleshooting
You can reach our friendly Member Services Team here. Alternatively, you can send an email to support@cashrewards.com. Our team can best assist you if ...
Tue, 3 May, 2022 at 3:30 PM
If there are any specific stores you would love for us to have on board, please send your suggestions here as we want to improve Cashrewards for you. Our Me...
Fri, 4 Mar, 2022 at 12:17 PM
Oh no! This is an error that can occur from time to time and will usually be an easy thing to fix. Please contact us and we'll have that sorted as so...
Fri, 4 Mar, 2022 at 12:18 PM
Our platform is not available outside of Australia. This means you cannot log in to access any offers or withdraw any cashback. Please do not worry as you...
Mon, 26 Feb, 2024 at 6:28 PM
To ensure your purchases are tracked with Cashrewards: Always click through to the store's website from Cashrewards website or app, or activate th...
Fri, 3 Nov, 2023 at 2:57 PM
It is important to have cookies enabled and ensure any settings that prevent cross-site tracking are disabled so that you can earn cashback. Cashrewards u...
Tue, 3 May, 2022 at 3:35 PM
Below are the most common causes for declined cashback. • Transactions being fully or partially returned or refunded • Transactions not being attribut...
Fri, 3 Nov, 2023 at 2:59 PM
From time to time, a transaction may not be attributed to Cashrewards which means that another marketing channel has received the commission on your purchas...
Fri, 4 Mar, 2022 at 12:26 PM
We're sorry to hear that. Cashrewards is unable to provide customer support for purchase enquiries including delivery and store-specific issues. We reco...
Fri, 4 Mar, 2022 at 12:29 PM
Coupon codes may not work in instances where the terms and conditions of the coupon code are not met, or when certain items for purchase are excluded from t...
Fri, 4 Mar, 2022 at 12:27 PM