Help centre

You can reach our friendly Member Services Team here. Alternatively, you can send an email to support@cashrewards.com. Our team can best assist you if y...

If there are any specific stores you would love for us to have on board, please send your suggestions here as we want to improve Cashrewards for you. Our Me...

Oh no! This is an error that can occur from time to time and will usually be an easy thing to fix. Please contact us and we'll have that sorted as soo...

Our platform is not available outside of Australia. This means you cannot log in to access any offers or withdraw any cashback. Please do not worry as you ...

To ensure your purchases are tracked with Cashrewards: Always click through to the store's website from Cashrewards website or app, or activate th...

It is important to have cookies enabled and ensure any settings that prevent cross-site tracking are disabled so that you can earn cashback.  Cashrewards u...

There are a few reasons why your Cashback may be declined:  • The purchased category had a 0% cashback rate. • The transaction may have been fully o...

From time to time, a transaction may not be attributed to Cashrewards which means that another marketing channel has received the commission on your purchas...

We're sorry to hear that. Cashrewards is unable to provide customer support for purchase enquiries including delivery and store-specific issues. We reco...

Coupon codes may not work in instances where the terms and conditions of the coupon code are not met, or when certain items for purchase are excluded from t...