Cashrewards Gift Cards
Purchasing & Payment
- How can I make a gift card purchase via Cashrewards?
- Why do merchants provide different denominations for their digital Gift Cards?
- Why do I have purchase limits on my account?
- What credit/debit cards are accepted to make a payment for a Gift Card?
- How can I pay for a digital Gift Card?
- Why do I need to add a debit/credit card?
- Can you see all card transactions?
- Will you charge my card?
- Why do I need to link a credit card to my Cashrewards wallet to buy Gift Cards?
- How do I verify my Credit/Debit card when I first link it to my Cashrewards account?
- What happens if I can’t verify my credit/debit card?
- Why is “Cashrewards” showing on my credit/debit card statement?
- Why have you charged my credit/debit card an amount between AUD$0.01 - $2.99?
- Why is my credit/debit card being blocked/rejected?
Gift Card Access & Management
- Where can I find my purchased digital Gift Cards?
- How do I view my Gift Card order history?
- What email address was my Gift Card sent to?
- When will I be able to access my digital Gift Card purchase?
- How do I redeem a digital Gift Card?
- What is my digital Gift Card balance?
- How do I mark my digital Gift Card as used?
- Where can I find deleted digital Gift Cards?
- I accidentally marked my Gift Card/Voucher as archived.
- Can I store Gift Cards that I did not purchase via Cashrewards in the Cashrewards Wallet?
Gift Card Issues & Troubleshooting
- Why did my digital Gift Card not work?
- Why is the balance of my Gift Card not reducing after I use my Gift Card?
- Why have I not received my digital Gift Card?
- I sent my digital Gift Card to the wrong email address.
- Why is my Gift Card locked?
- Why can’t I redeem my Gift Card?
- When do Gift Cards expire?
Refunds, Cancellations & Expiry
- Are digital Gift Cards refundable?
- Can I request a refund/cancellation/exchange of a Gift Card?
- I received a Gift Card as a gift, can I exchange it for cash?
- Can I extend my Gift Card expiry date?
- What happens if I don’t use all the money on a Gift Card before the expiry date?
- What happens to my cashback if my Gift Card purchase is cancelled/rejected?
Gift Card Features
- What is a digital Gift Card?
- Can I print a digital Gift Card?
- Can I top up the balance of my Gift Card?
- Do I need to use the Gift Card in one transaction?
- How do I send a Gift Card to someone else?
- How will my Gift Card be delivered?
- How will my Gift Card be delivered?
Security & Verification
Currency & Transactions
Swap Gift Cards
- How do I “swap” my Swap Gift Card?
- Where do I find the PIN for my Swap Gift Card?
- I did not receive the email with my Swap Gift Card?
- Why did I receive an email from Swap instead of Cashrewards?
- Will the “swapped” Gift Card appear in my wallet?
- Where can I see a list of merchants I can swap my Gift Card for?