My Rewards

Why is my transaction or cashback amount different than I expected?
There are a few reasons why your transaction or cashback amount may be different than expected:  Some stores choose to make certain items ...
Tue, 17 Aug, 2021 at 10:17 PM
I purchased using one currency, why is my transaction displaying in another?
Certain stores who have a global presence report their transactions to Cashrewards in a foreign currency – even if you have shopped in Australian dollars. W...
Tue, 17 Aug, 2021 at 10:17 PM
My cashback didn't track
For the majority of our partnered stores it can take up to 7 days for your transaction to track into your Cashrewards account as pending. Please wait until...
Tue, 17 Aug, 2021 at 10:17 PM
Why is 'My Rewards Balance' at $0?
As per our Terms of Use, in order for an account to remain active, a member must have logged on and clicked through to a store within the preced...
Tue, 17 Aug, 2021 at 10:17 PM
Why was my cashback declined?
There are a few reasons why your Cashback may be declined:  • If you do not adhere to our Cashback guidelines and your transaction is attrib...
Tue, 17 Aug, 2021 at 10:17 PM

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