My Rewards

My transaction or cashback amount did not track correctly
There are a few reasons why your transaction or cashback amount may be different than expected:  Cashback often reports exclusive of GST as most stores...
Tue, 3 May, 2022 at 4:49 PM
Why did my purchase track in a foreign currency?
Certain stores that have a global presence report their transactions to Cashrewards in a foreign currency – even if you have shopped in Australian dollars. ...
Tue, 3 May, 2022 at 4:50 PM
My cashback didn't track
If it has been over 7 days since you made an online purchase and your transaction has not appeared in My Rewards, please navigate to your Click history and...
Tue, 3 May, 2022 at 4:51 PM
I can’t see the Send a claim button
The Send a claim button will appear once the 7 day tracking time frame has lapsed.  If your transaction was made over 60 days ago, the Send a claim button ...
Tue, 3 May, 2022 at 4:51 PM
Why did my rewards balance reduce to $0?
If an account is inactive for over 12 months, our system will process an "inactive transaction" to remove all unclaimed cashback. In order to pre...
Tue, 3 May, 2022 at 4:51 PM

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