Gift Card Issues & Troubleshooting

Why did my digital Gift Card not work?
If you are having issues redeeming your digital Gift Card, please check the balance of the card with the merchant to ensure it has sufficient funds. You can...
Tue, 17 Sep, 2024 at 7:13 PM
Why is the balance of my Gift Card not reducing after I use my Gift Card?
The Cashrewards Wallet will show the original purchase value of the Gift Card however the balance will not automatically update as you make purchases using...
Tue, 17 Sep, 2024 at 7:14 PM
Why have I not received my digital Gift Card?
Digital Gift Cards can take up to 72 hours to appear in your Cashrewards Wallet. If you have still not received your digital Gift Card after that time, plea...
Tue, 17 Sep, 2024 at 7:14 PM
I sent my digital Gift Card to the wrong email address.
Please note, Cashrewards is not responsible for the storage and use of a Gift Card sent to an incorrect email address. Once a Gift Card has been ordered it ...
Tue, 17 Sep, 2024 at 7:14 PM
Why is my Gift Card locked?
A Gift Card may appear as locked or show no balance information when a pin number is entered incorrectly.  If multiple attempts of the incorrect pin are ma...
Tue, 17 Sep, 2024 at 7:27 PM
Why can’t I redeem my Gift Card?
There are a number of reasons why you may not be able to redeem your Gift Card, including:   There is no balance left, (contact the Merchant directly); ...
Sat, 21 Sep, 2024 at 1:19 PM
When do Gift Cards expire?
Gift Card expiration dates will vary depending on each individual merchant. All merchants have a minimum expiry of 3 years (36 months) from date of purchase...
Sat, 21 Sep, 2024 at 1:20 PM

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