Account Management

What is two-factor authentication?
Two-factor authentication adds a second layer of security to your Cashrewards account. Enabling two-factor authentication will trigger a verification code ...
Tue, 3 May, 2022 at 4:03 PM
How do I set up two-factor authentication?
To enable two-factor authentication, click here or navigate to Settings > Mobile number, or Settings > Account summary > Mobile number in our app....
Tue, 3 May, 2022 at 4:03 PM
How do I change my email address?
You can change your email address here, or navigate to Settings > Email address or  Settings > Account summary > Email address in our app. Simply ...
Tue, 3 May, 2022 at 4:04 PM
How do I change my password?
If you are logged out of your Cashrewards account and have forgotten your password, click the forgot password link and follow the prompts to reset your pas...
Tue, 3 May, 2022 at 4:06 PM
How can I update my mobile number?
If you have access to your old mobile number, you can update this information yourself here or by navigating to  Settings > Mobile number. Enter your new...
Tue, 3 May, 2022 at 4:06 PM
How do I link a bank account?
You can link an Australian bank account here or by navigating to Settings > Linked accounts. Click link your bank account, enter your account name, BSB a...
Tue, 3 May, 2022 at 4:06 PM
How do I link a PayPal account?
Only verified PayPal accounts can be linked to Cashrewards. If your PayPal account is not verified, please contact PayPal for assistance and ensure your ver...
Tue, 3 May, 2022 at 4:07 PM
I'm getting an error that my details are already linked to another account
Certain details including shared bank, PayPal accounts, cards and mobile numbers can only be linked to one Cashrewards account. You will not be able to link...
Tue, 3 May, 2022 at 4:08 PM
How do I know my details are secure?
Any information you share with us is stored securely using the latest encryption technology and we are constantly updating our security measures.  Two-fac...
Tue, 3 May, 2022 at 4:46 PM
Can I have multiple Cashrewards accounts?
No, only one Cashrewards account per member is allowed in accordance with our Terms of Use. If you do have more than one account, we are unable to merge yo...
Tue, 3 May, 2022 at 4:47 PM

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