Below are the most common causes for declined cashback.


• Transactions being fully or partially returned or refunded

• Transactions not being attributed to Cashrewards

• The use of a coupon that wasn’t advertised on Cashrewards

• Not complying with the store’s special terms


If you are not sure why your cashback was declined, click the Enquire button next to the transaction in your account and our Member Services Team will review your transaction.