Troubleshooting

What happens if I return my in-store purchase?
Each In-Store Offer page on Cashrewards clearly displays an Estimated Approval time frame. If an eligible transaction is refunded or reversed within the E...
Tue, 17 Aug, 2021 at 10:15 PM
Do I need to keep my receipts?
Yes, if the Cashback does not automatically report to your account, we will need to see the details of your receipt to investigate. Please be sure to retain...
Tue, 17 Aug, 2021 at 10:15 PM
Can I remove my linked Visa card from my Cashrewards account after my purchase?
Pending cashback will not appear in your account if the linked Visa or Mastercard used for the transaction is removed from Cashrewards. If you wish to remov...
Tue, 17 Aug, 2021 at 10:15 PM
What happens if my Visa or Mastercard card has expired or is cancelled?
If an eligible Visa or Mastercard linked to your Cashrewards account expires, is cancelled, suspended or is otherwise not useable, it will not be eligible...
Tue, 17 Aug, 2021 at 10:15 PM

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