A Gift Card may appear as locked or show no balance information when a pin number is entered incorrectly.
If multiple attempts of the incorrect pin are made the Gift Card will automatically “lock”. Generally, cards will lock for 24 hours from the time of the last pin check. If you continue to enter the incorrect pin, the “lock” timeframe will reset to begin from the last attempted pin entry.
If you suspect the card has been locked, please contact the merchant directly to confirm when the lock will be lifted and to confirm if your pin is correct.