My Max Cashback

Why does the approval timeframe for cashback vary between stores?
Cashback for purchases will generally become available in your Cashrewards membership account 14-100 days after your purchase.  Your cashback will ...
Wed, 18 Aug, 2021 at 10:38 AM
Why do some stores have multiple cashback rates on different product categories or brands?
Not all stores on Cashrewards have a single cashback rate. For example, stores may exclude some products from the offer and some may offer a particular rate...
Wed, 18 Aug, 2021 at 10:38 AM
Why was my cashback declined?
There are a few reasons why your cashback may be declined:  If you use a coupon/voucher code for your purchase that was not advertised on Cashre...
Wed, 18 Aug, 2021 at 10:38 AM
When will my cashback be available?
It can take up to seven days for pending rewards to show up in your Cashrewards Max account.  Once your cashback is tracked, it can take anywhere ...
Wed, 18 Aug, 2021 at 10:38 AM
Why is my transaction or cashback amount different to what I expected?
Certain stores don’t provide cashback on taxes such as GST, levies, fees or other charges on top of the base purchase price.  Certain items are in...
Wed, 18 Aug, 2021 at 10:38 AM
How do I withdraw cashback from Cashrewards?
If you have $10.01 or more in your ‘Available to withdraw’ balance, simply click on the Withdraw link and follow the prompts. You can nominate a bank accoun...
Wed, 18 Aug, 2021 at 10:39 AM
Why can’t I withdraw my cashback?
Cashback needs to be approved before it is available to withdraw. Each transaction will have an estimated approval date when the cashback will be available ...
Wed, 18 Aug, 2021 at 10:39 AM

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