My Rewards

Why is 'My Rewards Balance' at $0?
As per our Terms of Use, in order for an account to remain active, a member must have logged on and clicked through to a store within the preceding 12 mont...
Wed, 10 Jul, 2019 at 2:13 PM
When will my rewards be available?
Rewards for an online purchase will generally become available 30-120 days after your transaction. If you have booked a flight, holiday or rental vehicle t...
Wed, 10 Jul, 2019 at 3:56 PM
Why does the confirmation period vary from store to store?
There are a number of factors that dictate the confirmation period of your rewards. Estimated approval periods are set by the store and are tailored to thei...
Mon, 8 Apr, 2019 at 1:52 PM
What is the difference between 'Available Rewards' and 'My Rewards Balance'?
Your Cashrewards account displays two rewards balances. The balance titled “My Rewards Balance” consists of all pending AND approved Cashback amounts that h...
Wed, 10 Jul, 2019 at 3:53 PM
My Cashback did not track
If it has been 7 days since you made your purchase and you don't see your transaction in your My Rewards please get in touch. You’ll need to have the ...
Mon, 5 Aug, 2019 at 3:59 PM
Why can’t I submit a Cashback Claim for a missing transaction for 7 days?
While you'll usually see your transaction reflected in your Cashrewards account soon after your transaction is made, it may take up to 7 days on some oc...
Wed, 10 Jul, 2019 at 2:15 PM
Why does My Rewards Balance' fluctuate?
There are a few reasons why your Rewards Balance may fluctuate:  If you were to cancel a transaction or return items that you’ve purchased through Cashre...
Wed, 10 Jul, 2019 at 2:15 PM
Why is my transaction or Cashback amount different than I expected?
There are a few reasons why your transaction or Cashback amount may be different than expected:  Some stores choose to make certain items ineligibl...
Wed, 10 Jul, 2019 at 3:56 PM
Why was my Cashback declined?
There are a few reasons why your Cashback may be declined:  • If you do not adhere to our Cashback guidelines and your transaction is attributed to a...
Wed, 10 Jul, 2019 at 2:16 PM
What do the symbols mean next to my transactions?
There are multiple symbols used in your My Rewards page within your Account. These are as follows:  Blue Tick - Your Cashrewards Cashback has been ...
Wed, 10 Jul, 2019 at 2:17 PM

Can't find what you need? We're here to help.

Contact Us