Troubleshooting

What happens if I return my in-store purchase?
Each In-Store Offer page on Cashrewards clearly displays an Estimated Approval time frame. If an eligible transaction is refunded or reversed within the Est...
Wed, 10 Jul, 2019 at 12:43 PM
Do I need to keep my receipts?
Yes, if the Cashback does not automatically report to your account, we will need to see the details of your receipt to investigate. Please be sure to retain...
Mon, 8 Apr, 2019 at 10:54 AM
Can I remove my linked Visa card from my Cashrewards account after my purchase?
Pending Cashback will not appear in your account if the linked Visa card used for the transaction is removed from Cashrewards. If you wish to remove your cre...
Wed, 10 Jul, 2019 at 12:54 PM
What happens if my Visa card has expired or is cancelled?
If an eligible Visa card linked to your Cashrewards account expires, is cancelled, suspended or is otherwise not useable, it will not be eligible to earn Ca...
Wed, 10 Jul, 2019 at 1:04 PM
Can I earn Cashback in-store for purchases made via phone?
No. Cashrewards In-Store Offers are only valid for purchases made in-person at participating physical stores. Orders placed via phone, whether to a merchants...
Wed, 10 Jul, 2019 at 1:12 PM
Can I earn Cashback in-store while shopping outside of Australia?
In-Store Offers are currently only available for in-store purchases at participating store locations within Australia. 
Wed, 10 Jul, 2019 at 1:14 PM
If I make a purchase before I activate an offer, will I still get Cashback?
Unfortunately, no. You must activate an In-Store Offer to your valid Visa credit or debit card before you make a purchase in order to earn Cashback. 
Wed, 10 Jul, 2019 at 1:19 PM
What happens if an offer expires and I haven't redeemed it?
When an offer that is activated on one of your cards expires, it will be automatically deactivated. 
Mon, 8 Apr, 2019 at 11:05 AM

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