Troubleshooting

What happens if I return my item?
If you return part of or the entire order, it is likely that your transaction will either display as declined in your Cashrewards account or will not track ...
Wed, 10 Jul, 2019 at 11:28 AM
Can Cashrewards be blocked from receiving commission on my purchase?
There are quite a few reasons why Cashrewards can be blocked from receiving commission, such as:  • Having other web pages open (including search sites,...
Wed, 10 Jul, 2019 at 11:29 AM
A ‘Shop Now’ link isn’t working.
Bugger! We’d love to get that sorted as soon as possible so that you can get back to shopping. Please clear your cache and try the link again. If this doesn’...
Mon, 15 Jul, 2019 at 9:21 AM
A store page isn't loading.
If you have located a store page on the Cashrewards website but the 'Shop Now' button is not working, please contact our Member Services Team. Thi...
Mon, 15 Jul, 2019 at 9:21 AM
Why is my Cashrewards coupon code not working?
If a coupon code is not working it may have expired before it was supposed to. We endeavour to publish the correct information regarding coupon codes but so...
Wed, 10 Jul, 2019 at 11:30 AM
I forgot to click through Cashrewards!
The only way to earn Cashback is to start your shopping journey with Cashrewards. If you don’t click through our website or mobile app prior to making your ...
Wed, 10 Jul, 2019 at 11:30 AM
I haven’t received the item that I bought through Cashrewards.
We’re sorry to hear that. Cashrewards is unable to provide customer support for purchase enquiries or any other store-specific issues. We recommend that you...
Wed, 10 Jul, 2019 at 11:30 AM
Why haven’t I received my Woolworths Gift Card?
All purchases made through Woolworths Gift Cards are distributed directly by Woolworths. If you have not yet received your Woolworths Gift Card please ...
Mon, 8 Apr, 2019 at 10:39 AM
Why didn't I get a saving on my Woolworths Gift Card?
If you bought a Woolworths Gift Card through Cashrewards you will have received a saving on your purchase, is there a chance that you had the Woolworths Gif...
Wed, 10 Jul, 2019 at 11:31 AM
My favourite store isn’t on Cashrewards, what can I do?
We’re always looking for new ways to improve Cashrewards. If there are any specific stores you would love for us to have on board please let us know here. O...
Mon, 15 Jul, 2019 at 9:23 AM

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