Certain stores don’t provide cashback on taxes such as GST, levies, fees or other charges on top of the base purchase price. 

Certain items are ineligible for cashback. These exclusions are noted on each store page. Purchasing an ineligible item may result in a different transaction or cashback amount than you anticipated. If you increase the sale amount of your order after purchasing through Cashrewards, such as adding an item to your ‘click and collect’ order, the new items purchased will not be eligible for cashback.

If you believe your cashback amount is wrong and is not a result of any of the above reasons, please contact the Cashrewards Member Services Team here.